FAQs

What is the cancellation policy?

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·A full refund will be given for direct bookings (does not include special events or special contract rates, e.g. weddings) on our website if cancelled at least 10 days prior to arrival (e.g. if you are scheduled to arrive on September 20, the latest possible time to cancel would be September 9 11:59pm for a full refund)
·A 50% refund will be given for direct bookings on our website if cancelled at least 5 days prior to arrival.
·Only cleaning and pet fees (if applicable) will be refunded on direct bookings if cancelled within 5 days up to check-in time on the day of arrival.
·No refund issued for cancellations on direct bookings after check-in time (3pm ET) or no-shows.
·For direct bookings, if your card is declined for the final payment, the host will send a reminder message with new payment link. If payment is not made within 48 hours, the reservation will be canceled and the initial 20% deposit will not be refunded.
·Please review cancellation policies for bookings made through Airbnb, VRBO, Google and others on their respective platforms.
·We do not make exceptions to the cancellation policy for any reason.

Inclemate Weather Cancellation Policy

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In the event that heavy snow or prolonged sub 20°F temperatures are forecast, we may need to cancel reservations for safety reasons. Full refunds will be issued when this happens.

Weather events in other areas of the country but not affecting Mountain Shire will not warrant a refund (e.g. wildfire in North Carolina, flooding in Virginia, or snow storm in Kentucky)

Where are you located?

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📍Mountain Shire is easy to reach and centrally located—no steep mountain roads, narrow passes, or stressful drives.

We’re located directly off a main road at 1985 Wears Valley Rd., Sevierville, TN 37862

👉 Please note: our driveway entrance is on Trace Way, directly next to Bigfoot Philly Cheesesteaks.Guests love our location because it’s close to everything—while still feeling peaceful and private.

🚗 Nearby attractions & drive times:

3.5 miles
– Grocery & dining essentials
✦ Publix
✦ Kroger
✦ Smoky Mountain Brewery
✦ No Way Jose's Cantina
4 miles – Pigeon Forge
The Island in Pigeon Forge
✦ Paula Deen's Kitchen
✦ Great Smoky Mountain Wheel
5 milesGreat Smoky Mountains National Park
Wears Valley entrance (less crowded, scenic access)
6 milesTanger Outlets Sevierville
7.5 miles – Metcalf Bottoms Trailhead
8 miles – Dollywood
14 milesGatlinburg & Anakeesta

✅ Why guests love this location
✦ Easy, stress-free drive in any season
✦ Central to Sevierville, Pigeon Forge, Gatlinburg, and the Smokies
✦ Close to groceries, dining, hiking, and attractions
✦ Peaceful setting without feeling “remote”

Which houses are next to one another?

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Tiny House Locations/Positions on the Property are Subject to Change

Are pets allowed?

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Yes, dogs and cats are welcome! Please pay the pet fee while making the reservation (it can be found under the 'Extras' section). The fee is either $79 (houses #1 through #8) or $99 (houses #9 through #11).The fee covers up to two dogs/cats for the entire stay. Pets must be crated while alone in the tiny house. Max weight of 75 lbs. Larger dogs are discouraged.

Certified service animals (as defined by the ADA) are welcome at no additional charge. Emotional support animals (ESAs) require the pet fee. We don't make exceptions.

What are the house amenities?

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*The tiny house has hot and cold water. The hot water tank provides enough hot water for a 6-7 minute shower.
*Roku TVs are in each tiny house. You will need to log on to your streaming apps to watch television and movies. Roku TVs do have free channels and streaming apps available.
*The tiny houses are cooled and heated via a mini-split system.
*Each tiny house has a Keurig coffee machine and hot-water kettle. Some coffee and tea supplies will be provided.

Are your house themes officially licensed?

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No. Our houses are not affiliated with, endorsed by, or licensed through any book, movie, or franchise. They are independently designed and operated by us.

Where do I park my car?

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All of the tiny houses are located on the lower level of the property behind the 'Hobbit' wall. Please park in one of the provided parking spaces and then walk through the hobbit wall. The description and specific location of your house will be provided in the check-in instructions sent to the email provided.

Please send an email to justin@mountanshiretn.com if you plan to arrive with a trailer or large RV.

Is firewood provided?

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Yes, firewood and kindling are provided. You will also be provided a lighter.

Are weddings or events allowed?

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Events/parties inside of individual tiny houses are not allowed. We occasionally allow for the entire property to be booked/reserved by a single group. However, this is on a case-by-case basis. We are not able to accommodate ceremonies or visitors who are not staying on the property. Please reach out to Justin with your specific request - justin@mountainshiretn.com

What outdoor amenities do you offer?

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There is a larger fire pit located towards the road on the lower lot. We also have two patio areas, deck in the woods over the gully, and a pergola and a propane BBQ grill located on the lower level. Everything is first come, first serve.

What if I have other questions?

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Please email Justin at justin@mountainshiretn.com

1985 Wears Valley Rd.
Sevierville, TN 37862
justin@mountainshiretn.com
443-254-0524
© 2023 Mountain Shire All Rights Reserved